Today we bring you another Local Chain Restaurant Review!
Over the weekend Exposed Publishing, NFP went undercover in a local restaurant and had dinner, and these are our findings…
Long Horn Steak House #5241
2451 Wabash Ave
Springfield, IL 62704
For their complete menu and online order Click Here!
Walking into the restaurant everything was clean and the staff was very friendly. The hostess sat us down at our table and that’s when everything all changed…
Our server “was busy cashing out another table” is what we were told by another server who stopped by. Okay we understand no problem. A few moments later the same server comes up and said she’d take our drink order and get things going and our server will be over soon. We give her our drink order and an appetizer order. She then asks if we know what we want yet and we said we did, but to go ahead and get our appetizer in and drinks going that we were in no rush and that our actual server could come get our meal order in a little bit. Well that wasn’t an option she then insisted we give her our order right then also (talk about being rushed). Anyway so we give her our order and she said she will get it all in and bring us out some drinks and bread shortly.
A few minutes later she appears with our drinks and said the bread was cooking it would be out in about 5 minutes.
15 Minutes later our appetizer appeared (still no bread), we asked the person dropping off the appetizer about the bread and they said they’d get us some.
5 Minutes later (no bread yet) our actual server came to the table and asked how the appetizer was and said shed be bring us refills, we asked about the bread again and she apologized and said shed get us some that she thought she already had.
Few minutes later she appears with our refills (no bread) :(.
10 Minutes or so later one of our guests main course came out…
5 Minutes later the rest of the guests main courses came out… (Still no bread, we gave up on it).
We did end up eating everything then ordering dessert, boy that chocolate stampede was AMAZING!
Overall the service was very lacking, and the food timing/quality needed some attention.
We give this restaurant a rating of a D, we will be back in the future to do a second review.